Privacy Policy
How Veritas Trade Supply handles the personal information you share with us.
What We Collect
When you contact us or submit an enquiry, we collect the details you provide: your name, email address, phone number and delivery postcode, together with your message.
To match an assembly to your vehicle, you may also provide vehicle details such as make, model, year, VIN or chassis number, engine or gearbox code and the original part number. You choose how much of this to share — vehicle details are provided voluntarily so we can check compatibility.
Why We Use It
We use this information to respond to your enquiry, check assembly compatibility and availability, prepare written quotes, process orders and arrange delivery where agreed.
Contact Forms
Our website forms ask for consent before collecting your details. Submitting a form is voluntary and you can reach us by phone or email instead if you prefer.
Storage and Protection
Enquiry and order information is stored only as long as needed to handle your request and meet any legal or record-keeping obligations. We take reasonable steps to protect it from misuse, loss and unauthorised access.
Sharing Your Information
We do not sell personal information. Where delivery is arranged, the details needed for transport — such as your name, phone number and delivery address — may be shared with the delivery provider. Information may also be disclosed where required by law.
Access and Correction
You may ask to access the personal information we hold about you, or request that it be corrected if inaccurate. We will respond within a reasonable timeframe.
Your Rights
We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to our business. This policy is a general statement of practice and is subject to legal review.
Questions and Complaints
For privacy questions, access requests or complaints, contact us at veritastradesupply@gmail.com or +61 2 4002 2111, or write to Rear/402 Hoxton Park Rd, Prestons NSW 2170, Australia. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.